This page showcases some of my work in Technical Communication.
I was given the responsibility of being the primary help writer for an enterprise level VoIP platform. I wrote everything from inline help text to longer, downloadable help documents. The sample here is a guide I wrote to accompany the launch of their new mobile app. The guide covers all the features of the app from downloading the app to using it to make a call or have calls ring multiple phones simultaneously.
I saw an opportunity to bring the implementation and publishing of our content onto our team. The team that had been doing the work was being dissolved and there was uncertainty surrounding who would do the work moving forward.
I wrote the below email to my manager laying out the options available to us and the pros and cons of each option. She then reached out to the leadership of the other organization and facilitated the transition of the work to our team. I ended up taking on the responsibility of coding and publishing all the help content our team produced.
I volunteered at a local nonprofit and documented all their gift, or fundraising, processing procedures. I sat with the head of the gift processing department and took detailed notes as she went through her various tasks. After noting everything, I created a unique Word template and wrote out everything in step-by-step instruction sets.
While working as an IT Specialist I proactively found a way to save the company tens of thousands of dollars a year. I streamlined a process that involved printing multiple documents, compiling them, and scanning them back into the computer as one file into an all-electronic process. This new process not only saved the company money on toner and paper, but it was much quicker and brought down labor costs.
Once I discovered the improvements, I analyzed the cost savings and presented my finding in a technical report to management. Management loved the new process so much that they implemented it within a week of receiving my proposal.
After a full month had passed, I ran another cost analysis and presented my findings to management using a technical report. It turned out the new process saved the company over $7,500 in one month. That translates to a savings of over $90,000 a year.