This page showcases some of my work in Technical Communication.
During my time at AWS I have worked on a variety of services, from Eventbridge to Verified Permissions. I have had the opportunity to delve deep into technical subjects and craft documentation that meets the customer where they are. I’ve also had the chance to write and publish code samples that help customers get up and running quickly. Nothing excites me more than collaborating with engineers and PMs and taking the information from their brain into customer-friendly content.
I was given the responsibility of being the primary help writer for an enterprise level VoIP platform. I wrote everything from inline help text to longer, downloadable help documents. The sample here is a guide I wrote to accompany the launch of their new mobile app. The guide covers all the features of the app from downloading the app to using it to make a call or have calls ring multiple phones simultaneously.
I volunteered at a local nonprofit and documented all their gift, or fundraising, processing procedures. I sat with the head of the gift processing department and took detailed notes as she went through her various tasks. After noting everything, I created a unique Word template and wrote out everything in step-by-step instruction sets.
I volunteered on the board of my daughter’s preschool and totally remade their website. It was originally hosted on Wix and I moved it to Bluehost and created it using WordPress
While working as an IT Specialist I proactively found a way to save the company tens of thousands of dollars a year. I streamlined a process that involved printing multiple documents, compiling them, and scanning them back into the computer as one file into an all-electronic process. This new process not only saved the company money on toner and paper, but it was much quicker and brought down labor costs.
Once I discovered the improvements, I analyzed the cost savings and presented my finding in a technical report to management. Management loved the new process so much that they implemented it within a week of receiving my proposal.
After a full month had passed, I ran another cost analysis and presented my findings to management using a technical report. It turned out the new process saved the company over $7,500 in one month. That translates to a savings of over $90,000 a year.